Placing an order on TimesAutoShop is quick and simple. Follow these steps to place your order.

1. Choose the items you want to order by browsing through our wide range of catalogues and categories or simply search for your desired product through our powerful and quick search placed at the header of each page. Use the drop-down menu to restrict your search to a particular category.
2. Add the items to your Shopping Cart.
3. A Shopping Cart pop up will open that will showcase products/items that you have selected to buy. You can change quantity of the items from this pop up and can also remove items from your shopping cart.
4. You can view your shopping cart anytime during your stay on our store by clicking on "My Cart" label, placed at the header of our site. To continue shopping, click "x" or click on "Close and Continue Shopping" and to place an order click on "Pay Now".
5. Sign in using your e-mail address if you already have an account. If you are a first time user then you need to create an account first by registering with our 4 field form which asks your First Name, Last Name, email id and a password
6. Enter the address where you want to receive your order. Already registered user can select from stored shipping address and billing address or can enter a new shipping and billing address. New user will be asked to enter new shipping and billing address.
7. Review and Submit your order. Take a moment to review all of the items you've placed in your Shopping Cart. You can update your shopping cart i.e. change the quantity of the items you wish to buy in your shopping cart.
8. Choose how you would like to pay and make the payment to complete your order. Check our payment options.
9. Once you are done with the payment, you will be redirected to "Thank You" page on our website to demonstrate for successful order placement. An email will be sent to your registered email id so that you can keep a note of your order details. On "Thank You" page you will be able to see your Order No. Please quote this number for all interactions for any post order queries to Customer service.

You can use any one of the following payment methods:

1. Credit card (Visa/ Master/ Amex)
2. Debit card (All major bank debit cards)
3. Net Banking ( All major banks )
4. Credit card EMI ( 3, 6, 9 and 12 months instalments)
5. Cash on Delivery (Available for selected products and pincodes)
6. Paymate (Mobile payment mode)

You can check the status of your order by visiting the "My Account" link. Please follow the steps mentioned as under:

Step 1: Click on Track order Link in the My Account section. It shall display the orders you have placed on our shopping channel with current status.

Step 2: Click on the Order number to know the details of the order. This displays the order page with the order number and sub order numbers with respective details.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly Contact Us.

Yes, we do have warranty on most of our products. These are of two types:

Seller Warranty: Our sellers offer warranty on most of their products against possible defects in materials and workmanship. Whenever defects occur within the warranty period, our seller will repair or replace the item in question. The warranty is not available on certain products, such as flowers, books, music, movies, magazine, health products, perfumes etc. The warranty terms is either mentioned with product and is also sent across with the products serviced. The warranty is limited and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation. All returns are subject to inspection and approval by the seller before any repair or replacement is authorised.

Manufacturer warranty: For products which are offered on manufacturer warranty, please contact the nearest service center of the manufacturer. Our customer care would be able to assist you with the service center contact numbers only or you can visit the respective manufacturers website to obtain the nearest service centre details, any request for replacement or repair of the products shall not be entertained. Such services are offered directly by the Manufacturer of those products.

For more details please refer our Return Policy.

Please don't accept an open or tampered package. Notify us of the same just after receiving the package since our courier partner doesn't provide open delivery option.

In Stock: The item is available; we expect to deliver it in the mentioned timelines.
Out of Stock: This item is sold out and is currently not in stock. In such cases please enter your e-mail id to get notified when the product is back in stock.

Two of our sections i.e. Shopping Cart and My Account are password protected. You can change/edit your profile or password from "My Account" section.

When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly; else, to reach there directly, click on "Login/Register" on the top of the Home page to register online with us.

Registering with us does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the unsubscribe link in the newsletter or unsubscribe by deselecting the checkbox present in Edit Profile Section.

Don't worry. Here's what you need to do:

1. Click My Account on the top right of the site page to access the login window.
2. Click the Forgot your password link.
3. Enter your e-mail ID in the displayed field.
4. You will receive an automated email with the link.
5. You can reset your password instantly by clicking the link.

Yes, it's absolutely safe to login at TimesAutoShop through your Facebook or Google ID. We will not store your passwords in any case.

Address once used will be saved in My Account -> Profile link. You can go to your Address Book and modify your default Shipping(delivery) address.

You can also add more addresses using Add a new address button. You can select any of the addresses instead of typing the shipping address while you are ordering.

You can use any one of the following payment methods:

• Credit card (Visa/ Master/ Amex)
• Debit card (All major bank debit cards)
• Net Banking ( All major banks )
• Credit card EMI ( 3, 6, 9 and 12 months instalments)
• Cash on Delivery (Available for selected products and pincodes)
• Paymate (Mobile payment mode)

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So, it is absolutely safe to shop online with us. All credit card and debit card payments on TimesAutoShop are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

1. Payment Received: This confirms that the payment for the order has been accepted.
2. Payment Not Received: This means that the payment for the order has not been received yet. This status is usually shown for a COD or Cheque payment mode.
3. Payment Declined: This means that the payment for the order could not be completed. You need to make the payment again in order to confirm the order.

However, in case of COD (cash of delivery) the refund is processed via cheque/Demand draft mode.

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Yes, there is a maximum purchase limit for Cash on Delivery, beyond which purchases can only be made using credit/debit card or netbanking.

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card. We also restrict Cash on Delivery facility for certain customers based on our long-term experience.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly Contact Us.

In case of a payment failure, please retry ensuring correct account details, billing address, password (for net banking) and make sure your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can Contact Us with your order number for any clarification.

EMI stands for equated monthly instalments. A fixed payment amount made by you at a specified date each calendar month.

The EMI payment option is available for HDFC and ICICI credit cards only. You can choose to pay in 3, 6, 9 & 12 month instalments. However, the minimum order amount required for an EMI purchase is rupees 3000.

This can happen due to two reasons:

1. EMI conversion failed: Approval of EMI is at the sole discretion of Card Issuing Bank. Any query/dispute with regards to the payment using the EMI option should be directed towards Card Issuing Bank, and TimesAutoShop shall not be liable for the same in any manner.
2. Card statement gets generated: By the time EMI conversion is done by issuing bank, card statement already gets generated. Due to which you may fine full order amount gets billed to you. This amount generally gets credited to you in subsequent statement and normal EMI amount is billed to you. However, it is recommended to contact your issuing bank and report the issue.

When prompted to choose a 'Payment Option', select 'Credit Card (EMI)'. Choose the bank and plan (3, 6, 9 or 12 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of instalments, as per your credit card billing cycles.

TimesAutoShop does not charge any addition processing fee from its customers. However, the Bank charges annual interest rates (sample calculations below) according to the reducing monthly balance method. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the remaining balance.

EMI Sample Calculations: The table below shows a sample of EMI plans for a Rs 10,000 purchase on TimesAutoShop paid using the EMI payment plan.

In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable.

1. Add the items to your Shopping Cart.
2. A Shopping Cart pop up will open that will showcase products/items that you have selected to buy.
3. Enter your Coupon code to check the amount you can save.
4. Apply your coupon code during checkout process and click on Redeem to get your discount.
5. Pay remaining amount through your card or net banking.

Yes, every Gift Coupon issued has a validity period beyond which it cannot be redeemed under any case. We always mention the validity of a Gift Coupon during e-mail communications.

In case of promotional Gift Coupon you are not allowed to use more than one Gift Coupon but in case of non-promotional Gift Coupon you can merge the Gift Coupons through My Gift Coupon section

Please find below the Terms & conditions which apply to Gift Coupons:

• A promotional GC (Gift Coupon) cannot be merged with another promotional GC, also it cannot be merged with non promotional GC . Similarly, non promotional GC can only be merged with a non promotional GC.
• We do not process refund of promotional GC's offered to a customer through various Banks or under any promotional scheme running on our website.
• We do not extend the validity of any Gift Coupon (be it promotional or non promotional) under any circumstances. All the GC related communication goes to the customer's registered email id with validity information.

You can check the status of your order by visiting the "My Account" link. Please follow the steps mentioned as under:

Step 1: Click on Track order link in the My Account section. It shall display the orders you have placed on our shopping channel with current status.

Step 2: Click on the Order number to know the details of the order. This displays the order form with the order number and sub order numbers with respective details.

1. Order Placed - This is first status of any successful order that you place on our store. As soon as you place an order with us, Order Status becomes Order Placed.
2. Order Dispatched - This is the status of an order which has been dispatched to your address using one of our courier partners.
3. Order Cancelled - An Order may be cancelled due to variety of reasons. On customer request we shall cancel the order or if in rare case the item purchased in out of stock then we shall cancel the order as well.
4. Order Rejected - An order may be rejected in case we find any faulty transactions or fraudulent in the payment.
5. Order Delivered - This is the status of an order which has been successfully delivered to you by our courier partner.
6. Order Refunded - This is the status of an order for which the payment has been refunded. The refund is processed usually on the same mode on which the payment is made.However,in case of COD [cash of delivery] the refund is processed via cheque/Demand draft mode.

We make every attempt to deliver exactly what is featured on the site, however on certain occasions, the product tends to get out of stock or there is a change in price. In such cases the order may be cancelled. Please note that orders which are not delivered within the estimated time period may also be cancelled as per TimesAutoShop policy .In such cases TimesAutoShop shall process complete refund of prepaid orders.

Times Auto Shop charges a very nominal amount as shipping charge on certain orders and may charge no shipping charge on some orders depending upon the location and order amount.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances.

Shipping refers to packing and dispatch of your order. Shipping time is the number of working days it will take to dispatch the product from our end (E.g. Ships within 4 days). The delivery may take few more days depending on the address and the courier partner.

1. Order Shipped: The order is shipped through our third party Courier partners. Details of Order Shipment are sent to your registered email id. You can also check AWB no, and courier partner when you click on respective order no on Track Order Page.
2. Order Delivered: Once the order is shipped our team keeps a check on its delivery as well. Once we get a confirmation from respective couriers' website that order has been delivered our logistics team mark the order as delivered.
3. Order Returned: This state appears when an order has been sent for replacement / refund or it has been returned back by courier

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please Contact Us.

In transit - Your order is on its way to your town/city

Out for delivery - Your order has reached your city and will probably be delivered today/tomorrow.

Hold at hub - We tried delivering your order at least once and we will try again after contacting you.

RTO in transit - Your order could not be delivered and is on its way back to our warehouse or to the merchant.

We at TimesAutoShop try very hard to make sure that we deliver the product to every location but there are instances when the product cannot be shipped to some locations. This could be a consequence of general regulations or serviceability issues with our courier partners.

As of now, we do not deliver items outside India.

You can raise Order Cancellation request from "My Account" -> "Track Order" section. Against every order there is a link "Request Cancellation". Simply click on that link and raise your issue with us. Our team will analyze your request and will act accordingly.

If the order is already under process or has been already shipped, then cancellation request will not be accepted. For products listed under special Events & Promotions (Rakhi, Diwali, Valentine etc.) and Express Delivery, cancellations will not be entertained. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-4 business days to identify and authorize cancellation. Order cancellation for items which are yet to be shipped will take another 48 hrs time since the procurement & shipment needs to be kept on hold. In case the cancellation is requested post delivery "Under return policy" then the cancellation will only be processed/authorized after return of the delivered item followed by inspection of product at our central warehouse. For refund timelines please refer our Refund Policy.

Please refer to our Return policy for details.

Please refer to our Refund policy for details.

Currently there is no provision to change orders once the payment has been made.

Please visit our Return policy page for more details.

Please visit our Return policy page for more details

Kindly refer to our Refund policy for more details.

Kindly refer to our Refund policy for more details.

Please use the below link to submit your feedback:

https://timesautoshop.com/contactUs

It is our endeavour to attend and resolve your issues with shopping .However at times our customer care team is not able to resolve your issues within the committed time .In case you feel that you are not receiving adequate response or suspect negligence to your shopping related complaints please feel free to escalate your issue to our customer care head on the following email id: customerservice@timesautoshop.com

Kindly refer to our Terms & Conditions page

Procedure to be followed for Mozilla:

1. Open your Firefox browser.
2. On the top portion of your screen, click on Tools, this pulls up a menu.
3. Select Clear Private Data.
4. Place a check in the box beside Cache. Mark also the items that you want to clear.
5. Click Clear Private Data Now.

Procedure to be followed for Internet Explorer:

1. Open the browser.
2. Click the Tools menu, which pulls up a menu.
3. Select Delete Browsing History.
4. On the next screen, click the Delete Files button beside Temporary Internet Files. A small screen will then appear.
5. Click Yes.

After clearing the cache, you can also clear the other temporary browsing data by clicking Delete Files for each of them. Do restart the browser after clearing the cache.

To know about this please Click Here.

To know about this please Click Here.